Research Outputs
Wikis im unternehmensinternen Wissensmanagement
Mittels Cross-Case Analyse von acht Fallstudien zum Einsatz von Wikis im un-ternehmensinternen Wissensaustausch wird untersucht, welche Maßnahmen eingesetzt werden, um die aus Literatur und Praxis bekannten Förderfaktoren umzusetzen. Als Ergebnis zeigt sich, dass eine Vorbildfunktion des Manage-ments und klare Ziele den Erfolg wesentlich beeinflussen. Den größten Nutzen ziehen MitarbeiterInnen aus der verbesserten Transparenz, der Durchsuchbar-keit der Wissensbasis, der Dokumentation und dem Austausch von Wissen.
Produktivität von Wissensarbeit im öffentlichen Sektor : ein Einblick anhand dreier Dienstleistungen
Open Source Tools for Enterprise 2.0: A Feature-Based Adaptable Analysis
When introducing Enterprise 2.0 tools to support knowledge workers working together on cognitive tasks and sharing information, companies and organizations face the problem of choosing the right tools from a huge market of systems. In particular for SMEs, open source tools for Enterprise 2.0 offer a good alternative to commercial systems, but the diversity of systems makes this marketplace quite confusing. Therefore we present a study of the growing market for Enterprise 2.0 systems that focuses entirely on systems available under an open source license. We use a set of 97 individual features and criteria that are grouped around the central functionalities of communication, coordination, collaboration and connection, to analyze the suitability of a representative sample of open source Enterprise 2.0 tools for the average knowledge worker. The evaluation matrix can be easily adapted to get more specific evaluation results for more particular company requirements. Our results show that there are many technically mature solutions with a broad range of functionality available from the market of open source tools for Enterprise 2.0.
Knowledge work productivity : Where to start
The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness - rather than efficiency - as the decisive factor of knowledge work productivity and takes up Willke's systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity.