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Kummer, Claudia
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Official Name
Kummer, Claudia
Visiting Lecturer at Széchenyi István University in Györ
Young Science Ambassador
Verband der Marktforscher Österreichs
Akademische Titel
Ehemalige FH Mitarbeiterin
ORCID
Scopus Author ID
37077608700
Status
exstaff
Research Outputs
Now showing 1 - 10 of 19
- Publication
193 2 - Publication
138 2 - PublicationAccessible Tourism: Service Encounters with Disabled Tourists in AustriaSenior tourists and handicapped tourists constitute a growing market as the European Population is ageing continuously (Alén et al. 2012). Between mid-2012 and mid-2013, these two segments accounted for 783 million trips of one or several days' duration within the European Union (Neumannconsult 2014). Although the potential of increased revenues from "accessible tourism" has been widely recognised and supported in several studies at a European level, touristic providers have as yet largely failed to react with the necessary adaptations of their existing offers. In this presentation, an exploratory study of handicapped tourists‘ experiences is presented. A multi-method approach is used to analyse the service scape of an Austrian Spa, a festival organizer, and a museum, from the tourists’ point of view. The results give an insight into different types of impairment. Best practice examples are compared with typical shortcomings in the service scape of these tourism providers.
170 1 - PublicationAn meinen Fähigkeiten als Liebhaber habe ich schon gezweifelt : Die Messung sozial erwünschten AntwortverhaltensEin besonderes Problem wissenschaftlicher Befragungen ist die Tendenz von Respondenten ihre Antworten - bewusst oder unbewusst - in Richtung sozialer Erwünschtheit zu verzerren. Dieses Problem erhält mit steigendem Interesse der Marktforschung an sozial verträglichem Konsumentenverhalten sowie an negativen Aspekten des Konsumentenverhaltens, wie etwa Materialismus oder Kaufsucht, immer mehr Aufmerksamkeit. Eine weit verbreitete Technik zur Messung sozial erwünschten Antwortverhaltens sind Kontrollskalen. Die bisher konstruierten Skalen eignen sich jedoch nur begrenzt für die Anwendung in der Marktforschung, da sie einerseits für Marketingskalen unverhältnismäßig lang sind und andererseits teils psychopathologische Inhalte abfragen, die in einer Marktforschungsumfrage Anstoß erregen können. Die Autoren stellen eine neue Skala zur Messung von sozial erwünschtem Antwortverhalten vor, die eine vertretbare Skalenlänge besitzt und in der Marktforschung eingesetzt werden kann ohne Reaktanz beim Respondenten hervorzurufen.
260 1 - PublicationCountry-of-Origin vs. Foreign Branding: Does Incongruent Verbal Package Information Affect Consumers' Purchase Intention?This contribution investigates under which conditions consumers can identify a product’s country of origin when confronted with conflicting information on the product package. Our study draws on current literature on the country-of-origin effect and on foreign branding, a naming strategy designed to evoke associations of a favoured origin by means of the language or spelling cues included in the brand name. The study we conducted has two major objectives. The first one is to ascertain how much attention is paid to the country-of-origin at the point of sale. The second one is to clarify whether foreign branding effects can also be found in connection with the Croatian language. Therefore, an eye-tracking experiment with a follow-up questionnaire was conducted using a student sample. Results showed that attention can be distracted from the country of origin by positioning this element on the back label. Interestingly, findings also indicated that label design, price and shelf positioning influence the buying decision more than congruency of country of origin and brand name. It can further be concluded that incongruence between the country of origin and the language of the brand name seems to be less important for German and English branded olive oils. However, the results for Croatian branded olive oils were clearly better in a condition when those elements were congruent.
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