Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.11790/942
Title: Accessible Tourism: Service Encounters with Disabled Tourists in Austria
Authors: Kummer, Claudia 
Keywords: accessible tourism;touristic services
Issue Date: Jun-2017
Publisher: Széchenyi Universität, Györ
Source: Vortrag im Rahmen der Kautz Gyula wirtschafts- und sozialwissenschaftlichen Konferenz "Sport - Gazdaság - Turizmus" ("Sport - Wirtschaft - Tourismus")
Abstract: Senior tourists and handicapped tourists constitute a growing market as the European Population is ageing continuously (Alén et al. 2012). Between mid-2012 and mid-2013, these two segments accounted for 783 million trips of one or several days' duration within the European Union (Neumannconsult 2014). Although the potential of increased revenues from "accessible tourism" has been widely recognised and supported in several studies at a European level, touristic providers have as yet largely failed to react with the necessary adaptations of their existing offers. In this presentation, an exploratory study of handicapped tourists‘ experiences is presented. A multi-method approach is used to analyse the service scape of an Austrian Spa, a festival organizer, and a museum, from the tourists’ point of view. The results give an insight into different types of impairment. Best practice examples are compared with typical shortcomings in the service scape of these tourism providers.
Description: Kummer, C. (2017): Accessible Tourism: Service Encounters with Disabled Tourists in Austria, Vortrag im Rahmen der Kautz Gyula wirtschafts- und sozialwissenschaftlichen Konferenz Konferenz "Sport - Gazdaság - Turizmus" ("Sport - Wirtschaft - Tourismus") der Széchenyi Universität im Juni 2017, Györ
URI: http://hdl.handle.net/20.500.11790/942
Rights: info:eu-repo/semantics/closedAccess
Appears in Collections:Wirtschaft (mit Schwerpunkt Zentral-Osteuropa)

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