Research Outputs
Wikis im unternehmensinternen Wissensmanagement
Mittels Cross-Case Analyse von acht Fallstudien zum Einsatz von Wikis im un-ternehmensinternen Wissensaustausch wird untersucht, welche Maßnahmen eingesetzt werden, um die aus Literatur und Praxis bekannten Förderfaktoren umzusetzen. Als Ergebnis zeigt sich, dass eine Vorbildfunktion des Manage-ments und klare Ziele den Erfolg wesentlich beeinflussen. Den größten Nutzen ziehen MitarbeiterInnen aus der verbesserten Transparenz, der Durchsuchbar-keit der Wissensbasis, der Dokumentation und dem Austausch von Wissen.
E-Collaboration Systems: How Collaborative They Really Are
Electronic Collaboration Systems support employees in communication, coordination and collaboration tasks to work together to a common purpose to achieve business benefit. However, the marketplace of E Collaboration systems is multifaceted and is made up of various types of systems with differing emphasis. E Collaboration systems may be well suited for communication tasks or coordination tasks (e.g., collaboration systems with focus on project management), but lack support of collaborative tasks – and vice versa. To identify the extent of the support of “real” collaboration of E Collaboration systems, an analysis of collaboration features is applied to a number of E Collaboration systems. Although we focus entirely on collaboration features and present results on a number of E-Collaboration systems with above-average collaboration emphasis, significant differences in extent and quality of collaboration support can be detected.
Adoption, Motivation and Success Factors of Social Media for Team Collaboration in SMEs
In team collaboration we deal with collaboration among team members that may either belong to the same enterprise (intra-enterprise collaboration) or among team members belonging to different companies (e.g., in research projects). Social media provide an efficient and accessible means of encouraging and supporting team members working together on shared objects, i.e., performing collaborative tasks within these teams. Due to ease of use and access, especially small or medium-sized enterprises (SMEs) may profit a lot from social media in team collaboration. Based on a number of case studies on the application of social media in SMEs, we analyze the adoption and implementation, the motivation of team members and their benefit, and success factors of the utilization of social media for team collaboration. To provide a set of case studies that allow for detailed comparison and in-depth analysis of multiple case studies, a standardized case study structure is introduced.
Open Source Tools for Enterprise 2.0: A Feature-Based Adaptable Analysis
When introducing Enterprise 2.0 tools to support knowledge workers working together on cognitive tasks and sharing information, companies and organizations face the problem of choosing the right tools from a huge market of systems. In particular for SMEs, open source tools for Enterprise 2.0 offer a good alternative to commercial systems, but the diversity of systems makes this marketplace quite confusing. Therefore we present a study of the growing market for Enterprise 2.0 systems that focuses entirely on systems available under an open source license. We use a set of 97 individual features and criteria that are grouped around the central functionalities of communication, coordination, collaboration and connection, to analyze the suitability of a representative sample of open source Enterprise 2.0 tools for the average knowledge worker. The evaluation matrix can be easily adapted to get more specific evaluation results for more particular company requirements. Our results show that there are many technically mature solutions with a broad range of functionality available from the market of open source tools for Enterprise 2.0.
Erfolgsfaktoren und Barrieren bei der Einführung von Social Media in KMUs
In diesem Beitrag werden mittels einer Cross-Case Analyse von sechs Fallstudien Einführungsstrategien, Motivationsfaktoren und kritische Erfolgsfaktoren für Social Media in KMUs analysiert. Hinsichtlich der Einführungsstrategien wird untersucht, ob ein top-down oder bottom-up Ansatz gewählt wurde und welche Begleitmaßnahmen eingesetzt wurden, um die Nutzung der Social Media Anwendung zu fördern. Um den detaillierten Vergleich gewährleisten zu können, wird eine standardisierte Struktur für die Fallstudien als Grundlage für eine systematische Analyse entwickelt.
Reviewing the E-Collaboration Marketplace
Electronic collaboration systems that support and enable communication, coordination and collaboration between people in shared projects, processes and teams within organisations and for cross-organisational use have significantly changed under the influence of Web 2.0 technologies and social software. The electronic collaboration marketplace is made up of numerous systems that offer a large variety of features. A classification approach is presented that classifies electronic collaboration systems and thus structures the diverse collaboration marketplace. Collaboration systems are evaluated and compared using a set of evaluation criteria that allow for the assessment of all major collaboration tasks. Thus completeness of systems as well as the main focus of applicability of individual collaboration systems is determined.
A Feature-based Analysis of Open Source Tools for Enterprise 2.0: Open Source Tools for Team Collaboration in SMEs
The marketplace of Enterprise 2.0 tools that support knowledge workers within companies to work together on cognitive tasks and share information and knowledge is diversified and offers commercial systems of varying complexity and functional range as well as open source software. Like commercial systems, open source tools for Enterprise 2.0 provide a broad range of functionality and offer a good alternative for organisations – especially for SMEs. This paper presents a study of the growing market for Enterprise 2.0 systems and focuses entirely on ones that are available under an open source license. We introduce a set of 97 individual features and criteria to assess a representative sample of open source Enterprise 2.0 tools. Our results show that the marketplace of open source tools for Enterprise 2.0 offers technically mature solutions with a broad range of functionality.