Research Outputs
Reviewing the E-Collaboration Marketplace
Electronic collaboration systems that support and enable communication, coordination and collaboration between people in shared projects, processes and teams within organisations and for cross-organisational use have significantly changed under the influence of Web 2.0 technologies and social software. The electronic collaboration marketplace is made up of numerous systems that offer a large variety of features. A classification approach is presented that classifies electronic collaboration systems and thus structures the diverse collaboration marketplace. Collaboration systems are evaluated and compared using a set of evaluation criteria that allow for the assessment of all major collaboration tasks. Thus completeness of systems as well as the main focus of applicability of individual collaboration systems is determined.
Knowledge work productivity : Where to start
The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness - rather than efficiency - as the decisive factor of knowledge work productivity and takes up Willke's systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity.
Systematisch statt zufällig : wie Wissensarbeiter produktiver werden
Die Autorinnen schildern, wie Mittels der Potenzialanalyse Wissen und Produktivität anhand der Regelsysteme festgestellt wird, wo Defizite im systematischen Umgang mit Wissen liegen. Darauf basierend können gezielte organisatorische Verbesserungsmaßnahmen gesetzt werden.
Increasing Knowledge Work Productivity Through a More Systematic Handling of Knowledge at an International Financial Service Provider
Standards für die Steigerung der Produktivität in wissensintensiven Ge-schäftsprozessen
Wikis im unternehmensinternen Wissensmanagement
Mittels Cross-Case Analyse von acht Fallstudien zum Einsatz von Wikis im un-ternehmensinternen Wissensaustausch wird untersucht, welche Maßnahmen eingesetzt werden, um die aus Literatur und Praxis bekannten Förderfaktoren umzusetzen. Als Ergebnis zeigt sich, dass eine Vorbildfunktion des Manage-ments und klare Ziele den Erfolg wesentlich beeinflussen. Den größten Nutzen ziehen MitarbeiterInnen aus der verbesserten Transparenz, der Durchsuchbar-keit der Wissensbasis, der Dokumentation und dem Austausch von Wissen.
Standards for Productive Knowledge Work : Theoretical Foundation and 121 Application of an Analysis Technique
Work productivity is certainly a major factor for economic success. For organizations with highly knowledge intensive processes and products, it is knowledge work productivity that counts. The paper introduces a multi step potential analysis of knowledge work productivity and its application to several organizations. The analysis combines assessments of (1) knowledge intensity, (2) productivity with respect to typical intellectual activities such as information processing, communication, decision making, and learning, as well as (3) organizational adaptability. In this process, the difference between more or less productivity is captured by the degree to which knowledge is handled in accordance with explicit standards compared to being handled in an arbitrary manner. Results of the analysis are then used to propose both short and medium term action plans for more productive knowledge work.