Research Outputs
Reviewing the E-Collaboration Marketplace
Electronic collaboration systems that support and enable communication, coordination and collaboration between people in shared projects, processes and teams within organisations and for cross-organisational use have significantly changed under the influence of Web 2.0 technologies and social software. The electronic collaboration marketplace is made up of numerous systems that offer a large variety of features. A classification approach is presented that classifies electronic collaboration systems and thus structures the diverse collaboration marketplace. Collaboration systems are evaluated and compared using a set of evaluation criteria that allow for the assessment of all major collaboration tasks. Thus completeness of systems as well as the main focus of applicability of individual collaboration systems is determined.
Increasing Knowledge Work Productivity Through a More Systematic Handling of Knowledge at an International Financial Service Provider
Knowledge work productivity : Where to start
The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness - rather than efficiency - as the decisive factor of knowledge work productivity and takes up Willke's systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity.
Wikis im unternehmensinternen Wissensmanagement
Mittels Cross-Case Analyse von acht Fallstudien zum Einsatz von Wikis im un-ternehmensinternen Wissensaustausch wird untersucht, welche Maßnahmen eingesetzt werden, um die aus Literatur und Praxis bekannten Förderfaktoren umzusetzen. Als Ergebnis zeigt sich, dass eine Vorbildfunktion des Manage-ments und klare Ziele den Erfolg wesentlich beeinflussen. Den größten Nutzen ziehen MitarbeiterInnen aus der verbesserten Transparenz, der Durchsuchbar-keit der Wissensbasis, der Dokumentation und dem Austausch von Wissen.