Options
Kummer, Claudia
Research Outputs
Supporting students in completing their final thesis - an intercultural online course on academic writing
2015-07, Kummer, Claudia, Hauptfeld, Petra
Exploring the Implementation of Peer Group Supervision in a Business Bachelor Programme
2009-07, Kummer, Claudia
The negative consequences of the store environment - An empirical investigation
2011-09, Garaus, Marion, Kummer, Claudia
Peer Groups im Diplomandenseminar :Studierende begleiten Studierende beim Schreiben der Diplomarbeit
2012, Kummer, Claudia, Semmler-Matosic, Tonka
Das neue Weinetikett : Wie reagieren Konsumenten auf das neue EU-Bezeichnungsrecht?
2009, Schwab-Matkovits, Ingrid, Kruisz, Anita, Kummer, Claudia
Applying Service design to set the stage for the next teaching generation 2030
2017, Hauptfeld-Göllner, Petra, Kummer, Claudia
Eye Tracking für Werbesujets der Seefestspiele Mörbisch – Welches Design gewinnt Aufmerksamkeit?
2015-04, Kummer, Claudia, Semmler-Matosic, Tonka
Der Beitrag zeigt die Anwendung der Blickaufzeichnung auf ein konkretes Praxisproblem – die Werbekampagne einer Kulturinstitution. In einem Eye Tracking-Test sahen 49 Testpersonen zwei Werbestimuli in zwei Gruppen. Aus der Analyse von Blickpfaden, Betrachtungsdauer und Areas of Interest im Zeitverlauf ergibt sich eine klare Empfehlung für Sujet A. Daraus werden erfolgversprechende Gestaltungsparameter abgeleitet.
Eye Tracking in Advertising Effectiveness Research for Cultural Marketing
2015, Kummer, Claudia
Designing a Peer Consultation System to Support Students in Writing their Post-Graduate Theses - Experiences from a UAS Business Master's Programme
2013-03, Kummer, Claudia, Semmler-Matosic, Tonka
Accessible Tourism: Service Encounters with Disabled Tourists in Austria
2017-06, Kummer, Claudia
Senior tourists and handicapped tourists constitute a growing market as the European Population is ageing continuously (Alén et al. 2012). Between mid-2012 and mid-2013, these two segments accounted for 783 million trips of one or several days' duration within the European Union (Neumannconsult 2014). Although the potential of increased revenues from "accessible tourism" has been widely recognised and supported in several studies at a European level, touristic providers have as yet largely failed to react with the necessary adaptations of their existing offers. In this presentation, an exploratory study of handicapped tourists‘ experiences is presented. A multi-method approach is used to analyse the service scape of an Austrian Spa, a festival organizer, and a museum, from the tourists’ point of view. The results give an insight into different types of impairment. Best practice examples are compared with typical shortcomings in the service scape of these tourism providers.