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Knowledge work productivity : Where to start

2006-12-01, Eschenbach, Sebastian, Riedl, Doris, Schauer, Bettina

The paper proposes a new practical two step approach towards higher knowledge work productivity. Step one is based on a Knowledge Intensity Matrix adapted from Porter and Millar and allows for an assessment of the relevance of knowledge work for a particular company or strategic business unit. Step two identifies work effectiveness - rather than efficiency - as the decisive factor of knowledge work productivity and takes up Willke's systemic understanding of knowledge management to propose a process oriented analysis of knowledge work effectiveness, which results in suggestions of how to increase knowledge work productivity.